pkpkp Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and pkpkp ("pkpkp", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://pkpkp.net (the "Platform"). By accessing the Platform, creating a pkpkp account, making a deposit, or placing any wager, you confirm that you have read, understood, and accepted these Terms in their entirety without reservation.

These Terms apply to all products and services offered by pkpkp, including but not limited to slot games, live casino tables, crash games, cricket betting, and any promotional or bonus offering made available through the Platform at any time. If you do not agree with any part of these Terms, you must not use the pkpkp Platform.

2. Eligibility

To register and maintain a pkpkp account, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 18 years of age. pkpkp operates a strict 18+ policy and will verify player ages during the account verification process. Any account found to belong to a person under 18 will be immediately closed and any funds forfeited.
• You must be a natural person. Automated registrations, bot-created accounts, and accounts registered on behalf of another person without explicit authorisation are prohibited.
• You must not be a current employee, contractor, director, or agent of pkpkp or any of its affiliated companies, software providers, or payment partners.
• You must not have been previously excluded or banned from the pkpkp Platform for any reason, including but not limited to fraud, bonus abuse, or violation of these Terms.
• You must provide accurate, truthful, and complete registration information. Providing false identity or contact details constitutes a material breach of these Terms.

pkpkp reserves the right to request documentary proof of eligibility at any time, including government-issued identification, proof of address, and payment method verification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

3. Account Registration

3.1 Single Account Policy

Each player is permitted to hold one pkpkp account only. Creating multiple accounts — whether under the same identity or using different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a serious breach of these Terms. pkpkp uses advanced detection systems to identify duplicate accounts. Where multiple accounts are confirmed, pkpkp reserves the right to close all related accounts, withhold pending withdrawals, and permanently ban the player from the Platform.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your pkpkp login credentials, including your username and password. pkpkp strongly recommends using a unique, complex password that is not shared with any other platform. You must notify pkpkp immediately at [email protected] if you suspect unauthorised access to your account. pkpkp will not be liable for any losses arising from your failure to keep your login details secure.

3.3 Account Verification (KYC)

pkpkp operates a Know Your Customer (KYC) verification process in line with responsible gaming and anti-money laundering best practices. You may be required to submit identity and address verification documents before your first withdrawal is processed, or at any other time at pkpkp's discretion. Accepted documents include national ID cards issued by the Government of Bangladesh, passports, and recent utility bills or bank statements.

3.4 Inactive Accounts

An account is considered inactive if no login, deposit, wager, or withdrawal activity has occurred for a continuous period of twelve (12) months. pkpkp may send a notification email prior to applying any inactivity fee. An inactivity fee may be deducted from the remaining account balance on a monthly basis until the balance reaches zero or the player returns to active status. pkpkp will provide advance notice of the applicable fee schedule.

4. Deposits & Withdrawals

4.1 Supported Payment Methods

pkpkp supports the following payment methods for deposits and withdrawals in Bangladeshi Taka (৳ BDT): bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All transactions are processed in BDT. No currency conversion is applied.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳100 per transaction. The minimum withdrawal amount is ৳500 per transaction. Maximum deposit and withdrawal limits may vary by payment method and player account tier. pkpkp reserves the right to adjust transaction limits without prior notice and will communicate any material changes via the Platform or by email.

4.3 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your pk pkp account balance within 60 seconds of confirmed payment under normal operating conditions. Bank transfer deposits may take up to 24 hours to be credited. If a deposit is not reflected in your account balance within the expected timeframe, please contact support at [email protected] with your transaction reference number.

4.4 Withdrawal Processing

Withdrawal requests to bKash, Nagad, and Rocket are typically processed within 30 minutes of approval during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals may take up to three (3) business days. pkpkp reserves the right to conduct additional verification checks before approving any withdrawal, particularly for first-time withdrawals or where the withdrawal amount exceeds standard thresholds.

4.5 Withdrawal Conditions

Withdrawals may only be made to a payment method that was previously used to deposit funds into your pkpkp account, or to a verified account registered in your own name. Third-party withdrawals are strictly prohibited. pkpkp will not process any withdrawal to a payment method that does not match the account holder's verified identity.

5. Bonuses & Promotions

5.1 General Bonus Terms

pkpkp offers welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions to eligible players. All bonuses are subject to their individual terms, including wagering requirements, minimum deposit thresholds, maximum bet restrictions during bonus play, eligible games, and expiry periods. The specific terms for each bonus are published on the relevant promotion page at the time the offer is presented.

5.2 Wagering Requirements

Bonus funds are not withdrawable until the applicable wagering requirement has been met in full. Wagering requirements specify the total amount that must be wagered using the bonus funds (and in some cases the deposit amount) before a withdrawal can be processed. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in qualifying wagers before the bonus-derived winnings become withdrawable. Real money funds in your account are used first for wagering unless otherwise stated.

5.3 Bonus Abuse

pkpkp monitors bonus activity to detect and prevent abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same promotion more than once, placing low-risk or hedging bets solely to meet wagering requirements, using bonus funds in a manner inconsistent with normal recreational play, and colluding with other players to exploit promotional terms. Where bonus abuse is detected, pkpkp reserves the right to cancel the bonus, void any winnings derived from the bonus, and suspend or close the associated account.

5.4 Seasonal and Cricket Promotions

pkpkp runs special promotional campaigns during the BPL cricket season, ICC T20 World Cup, IPL, Eid, Pohela Boishakh, and other Bangladesh cultural events. These promotions carry their own specific eligibility criteria and time windows. Seasonal promotions cannot be combined with other active bonus offers unless explicitly stated. pkpkp reserves the right to withdraw or modify any promotion at any time without prior notice.

6. Gameplay Rules

6.1 Game Availability

pkpkp offers a library of casino games supplied by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. The availability of specific games may vary due to technical maintenance, provider restrictions, or scheduled updates. pkpkp does not guarantee the continuous availability of any particular game title.

6.2 Malfunctions

In the event of a technical malfunction, disconnection, or game error during a round or betting event, pkpkp's system logs will be used to determine the state of the game at the point of failure. pkpkp reserves the right to void any bets that were affected by a confirmed technical error. In such cases, the original stake will be refunded to your account balance. Malfunction voids all pays and plays.

6.3 Cricket Betting Rules

Cricket betting markets on pkpkp cover BPL, IPL, ICC T20 World Cup, international test and ODI matches, and Bangladesh Tigers fixtures. The following general rules apply to all cricket betting:

• A match must be completed (or have reached its natural conclusion under Duckworth-Lewis-Stern method where applicable) for bets to stand, unless specific market rules state otherwise.
• In the event of a match abandonment, all affected bets will be voided and stakes returned, unless a result has already been determined under the applicable market rules.
• Live in-play bets are accepted at the discretion of pkpkp's trading team. pkpkp reserves the right to suspend in-play markets at any time without notice.
• Odds are subject to change up to the moment a bet is confirmed. The odds displayed at the time your bet is accepted are the odds that apply to your wager.
• Maximum payout limits per event and per market apply. pkpkp will publish applicable maximum payout limits on the cricket betting section of the Platform.

6.4 Responsible Gambling During Play

pkpkp encourages all players to use the deposit limit, session limit, and loss limit tools available in the account dashboard. These tools are designed to help players maintain control over their gambling activity and are enforceable immediately upon activation. See Section 7 for full details on responsible gaming provisions.

7. Responsible Gaming

pkpkp is committed to promoting safe and responsible gambling for all players on the Platform. We recognise that gambling can become problematic for some individuals and we have put in place a range of measures to support player wellbeing.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account dashboard. Limits take effect immediately and can only be lowered with immediate effect or raised after a 24-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration, after which they will be automatically logged out and notified of their total session activity.
• Loss Limits: Players may set a maximum loss threshold per day, week, or month. Once reached, further wagering is suspended until the limit period resets or the player requests a review.
• Reality Checks: Periodic on-screen reminders display session duration and net wagering position to help players make informed decisions during extended play sessions.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion by contacting [email protected]. During self-exclusion, the account will be blocked from all Platform access and no promotional communications will be sent.

If you believe your gambling is becoming a problem, pkpkp urges you to contact Bangladesh's National Mental Health Helpline on 16789 or reach out to our support team for a self-exclusion request. pkpkp is for adults aged 18 and above only.

8. Prohibited Conduct

The following conduct is strictly prohibited on the pkpkp Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, and forfeiture of any pending balances:

• Providing false, misleading, or fraudulent information during registration or verification.
• Accessing or attempting to access another player's account without their explicit authorisation.
• Using any automated software, script, bot, spider, or artificial intelligence tool to interact with the Platform in a manner not intended for human recreational use.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings derived from a confirmed software error will be voided.
• Engaging in any form of collusion, match-fixing, or insider betting, including using non-public information about sporting events to gain an unfair advantage.
• Attempting to launder money or conduct any financial transaction that may constitute money laundering, fraud, or any other criminal activity through the Platform.
• Charging back or reversing any deposit transaction after wagering has occurred. Any chargeback will result in immediate account suspension and recovery proceedings for any associated winnings.
• Abusing customer support staff. pkpkp maintains a zero-tolerance policy for abusive, threatening, or discriminatory language directed at support personnel.

9. Intellectual Property

All content on the pkpkp Platform — including but not limited to the pkpkp brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials — is the exclusive intellectual property of pkpkp or its licensed content providers and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only.

You may not reproduce, copy, distribute, publish, transmit, modify, adapt, translate, create derivative works from, or otherwise exploit any content from the pkpkp Platform without the prior written consent of pkpkp. Unauthorised use of any pkpkp intellectual property will result in account termination and may give rise to legal action.

10. Privacy & Data Protection

pkpkp collects, stores, and processes personal data in accordance with its Privacy Policy, which is published at https://pkpkp.net/privacy-policy. By registering an account, you consent to the collection and processing of your personal information as described in that policy. Key data practices include:

• Personal data is collected for the purposes of account management, identity verification, fraud prevention, and responsible gaming compliance.
• pkpkp uses SSL encryption across all Platform pages to protect data in transit between your device and our servers.
• pkpkp does not sell personal data to third parties for marketing purposes. Data may be shared with payment processors and identity verification partners strictly as required to operate the Platform.
• Players may request access to, correction of, or deletion of their personal data by contacting [email protected], subject to applicable legal retention obligations.

11. Limitation of Liability

To the fullest extent permitted by applicable law, pkpkp's total liability to any player arising out of or in connection with these Terms, the Platform, or any service provided shall not exceed the net deposits made by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

pkpkp shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or device failure, regardless of whether pkpkp was advised of the possibility of such damages.

pkpkp does not guarantee uninterrupted or error-free access to the Platform. The Platform is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance, third-party service outages, and events outside pkpkp's reasonable control may affect Platform availability from time to time.

12. Account Termination

12.1 Termination by the Player

You may close your pkpkp account at any time by contacting [email protected]. Before closure, any remaining real money balance (excluding bonus funds that have not met wagering requirements) will be refunded to your verified payment method after standard identity verification. Account closure requests are typically processed within five (5) business days.

12.2 Termination by pkpkp

pkpkp reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Fraudulent activity, including identity fraud, payment fraud, or bonus abuse.
• Failure to complete required identity verification within a reasonable timeframe.
• Account inactivity as defined in Section 3.4.
• Where required by applicable law, regulatory instruction, or court order.

Upon termination by pkpkp for cause, any bonus balances and associated winnings derived from a breach of these Terms may be forfeited. Real money deposits not associated with fraudulent activity will be returned at pkpkp's reasonable discretion after completing any outstanding verification requirements.

13. Changes to These Terms

pkpkp reserves the right to amend, update, or replace these Terms at any time. Any material changes will be communicated to registered players via email or by a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or to prevent fraud or harm to the Platform or its users.

Your continued use of the pkpkp Platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree with an updated version of these Terms, you must stop using the Platform and request account closure as described in Section 12.1.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your pkpkp account, please contact our support team. All correspondence should be directed to:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Available daily, aligned with Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to respond to all enquiries within 24 hours

pkpkp is committed to resolving all player complaints fairly and promptly. If your complaint is not resolved to your satisfaction through standard customer support, you may escalate your case in writing to [email protected] with the subject line "Formal Complaint" for review by the pkpkp management team.