pkpkp Privacy Policy

1. Introduction

pkpkp ("pkpkp", "we", "us", "our") operates the online casino and sports betting platform accessible at https://pkpkp.net (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or registers on the Platform ("you", "your", "Player").

This Privacy Policy ("Policy") explains in plain, formal terms what personal information pkpkp collects from you, the purposes for which that information is used, how it is stored and protected, with whom it may be shared, and the rights you hold in relation to your own data. This Policy forms part of the broader contractual relationship between you and pkpkp as described in our Terms and Conditions, available at https://pkpkp.net/terms-conditions.

By creating a pkpkp account, depositing funds, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

2. Data Controller

pkpkp acts as the data controller for all personal information collected through the Platform. As data controller, pkpkp determines the purposes for which and the means by which personal data is processed. All data protection queries, access requests, correction requests, and deletion requests should be directed to pkpkp at the contact details provided in Section 14 of this Policy.

Where pkpkp engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those providers act as data processors under instruction from pkpkp. pkpkp remains responsible for ensuring that any such processors handle data in accordance with the standards set out in this Policy.

3. Personal Data We Collect

pkpkp collects the following categories of personal data from players and prospective players:

3.1 Identity and Contact Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification purposes)
• Email address (used as primary account identifier and communication channel)
• Mobile phone number (used for account security and payment verification)
• Residential address, including district and division within Bangladesh
• Copies of government-issued identification documents (e.g., National ID Card, Passport) submitted during KYC verification
• Proof of address documents (e.g., utility bill, bank statement) submitted during KYC verification

3.2 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Bank account details where bank transfer is used as a payment method
• Transaction history, including deposit amounts, withdrawal amounts, dates, and reference numbers
• Wagering history and account balance records

3.3 Technical and Usage Data

• IP address at the time of account registration and subsequent logins
• Device type, operating system, browser type and version
• Mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk)
• Session duration, pages visited, games played, and betting activity logs
• Login timestamps and geographic location data derived from IP address

3.4 Communications Data

• Content of messages sent to pkpkp customer support via email or live chat
• Records of any complaints or disputes submitted to pkpkp
• Responses to any surveys or feedback requests issued by pkpkp

3.5 Responsible Gaming Data

• Deposit limits, loss limits, and session time limits set by the player
• Self-exclusion status and exclusion period where applicable
• Reality check preferences and responsible gaming tool usage history

4. How We Collect Your Data

pkpkp collects personal data through the following channels and mechanisms:

4.1 Direct Collection

The majority of personal data is provided directly by you when you register a pkpkp account, complete the KYC verification process, make a deposit or withdrawal, contact customer support, or respond to a promotional communication. You are not obligated to provide all requested information, but failure to provide mandatory data (such as identity verification documents) may prevent pkpkp from processing withdrawals or maintaining your account in good standing.

4.2 Automated Collection

When you access and use the Platform, pkpkp's servers automatically collect certain technical data including your IP address, device identifiers, browser information, and session activity logs. This data is collected through server logs, session tracking technologies, and cookies as described in Section 10 of this Policy.

4.3 Third-Party Sources

pkpkp may receive personal data about you from third-party sources in limited circumstances, including identity verification agencies used to confirm the authenticity of documents submitted during KYC, payment processing partners such as bKash and Nagad who may share transaction confirmation data, and fraud prevention services that provide risk assessment signals to help protect the integrity of the Platform.

5. How We Use Your Personal Data

pkpkp uses the personal data it collects for the following specific purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, technical
Age and identity verification (KYC)	Identity, contact, document copies
Processing deposits and withdrawals	Identity, financial, technical
Fraud prevention and security monitoring	Identity, financial, technical, communications
Responsible gaming compliance	Identity, financial, responsible gaming, usage
Customer support and dispute resolution	Identity, contact, communications, financial
Promotional and bonus communications (with consent)	Identity, contact, usage
Platform performance and service improvement	Technical, usage
Legal and regulatory compliance	All categories as required

pkpkp will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent or establishing an alternative lawful basis for the new processing activity.

6. Lawful Basis for Processing

pkpkp processes personal data only where a lawful basis exists for doing so. The primary lawful bases on which pkpkp relies are as follows:

• Contractual necessity: Processing that is necessary to perform the contract between pkpkp and the player, including account registration, payment processing, and the delivery of gaming services.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including anti-money laundering checks, age verification, and the maintenance of transaction records.
• Legitimate interests: Processing that is necessary for pkpkp's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud detection, platform security, service improvement, and responsible gaming monitoring.
• Consent: Processing based on your freely given, specific, and informed consent, such as the sending of promotional communications by email. You may withdraw consent at any time by contacting [email protected], though withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

pkpkp does not sell your personal data to third parties for commercial marketing purposes. Personal data may be disclosed to the following categories of recipient strictly on a need-to-know basis:

7.1 Payment Service Providers

To process deposits and withdrawals, pkpkp shares relevant financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, and partner banking institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers receive only the data necessary to execute and verify the relevant transaction.

7.2 Identity Verification Providers

During the KYC process, pkpkp may share identity document data with third-party verification agencies to confirm the authenticity and validity of documents submitted by players. These agencies are contractually bound to use such data exclusively for identity verification purposes.

7.3 Game Software Providers

pkpkp's gaming content is supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as a player session token) necessary to deliver their game services. They do not receive your full identity or payment details.

7.4 Fraud Prevention and Security Services

pkpkp may share technical and identity data with fraud prevention services and cybersecurity partners to detect, investigate, and prevent fraudulent activity, money laundering, or any other abuse of the Platform.

7.5 Legal and Regulatory Authorities

pkpkp may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, legal process, or court order. pkpkp will notify affected players of such disclosures where permitted by law.

8. Data Retention

pkpkp retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with pkpkp and for a minimum of five (5) years following account closure, in line with standard financial record-keeping practices.
• Transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction to satisfy anti-money laundering and financial compliance obligations.
• Customer support communications: Retained for three (3) years from the date of the final communication in a support thread, or longer if the communication relates to an unresolved dispute.
• Technical and session logs: Retained for up to twelve (12) months from the date of collection, unless a longer retention period is necessary for fraud investigation or legal proceedings.
• Responsible gaming records: Retained for the duration of any active exclusion period and for five (5) years thereafter to prevent re-registration during an exclusion window.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked back to an identifiable individual.

9. Data Security

pkpkp implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the pkpkp Platform is encrypted in transit using industry-standard SSL/TLS protocols. The Platform is served exclusively over HTTPS.
• Access controls: Access to personal data within pkpkp's internal systems is restricted on a role-based basis. Only personnel with a legitimate operational need are permitted to access player data, and all access is logged and audited.
• Password security: Player account passwords are stored using one-way cryptographic hashing. pkpkp staff cannot retrieve your plain-text password. If you forget your password, a secure reset process is used.
• Infrastructure security: pkpkp's Platform infrastructure is hosted in secure data centre environments with physical access controls, network firewalls, intrusion detection systems, and regular security patching.
• Incident response: pkpkp maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to player rights or freedoms, affected players will be notified without undue delay in accordance with applicable obligations.

Notwithstanding the above measures, no data transmission over the internet or electronic storage system can be guaranteed as 100% secure. pkpkp encourages all players to use strong, unique passwords for their pkpkp account and to enable any additional security features made available on the Platform.

10. Cookies and Tracking Technologies

pkpkp uses cookies and similar tracking technologies on the Platform to enhance user experience, maintain session continuity, analyse usage patterns, and deliver relevant content. The following categories of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They include session cookies that keep you logged in during an active session and security cookies that prevent cross-site request forgery. These cookies cannot be disabled without significantly impairing Platform functionality.

10.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This data is used solely to improve Platform performance and user experience. No personally identifiable information is stored in these cookies.

10.3 Functional Cookies

These cookies remember preferences you have set on the Platform, such as your preferred currency display or responsible gaming settings, so you do not need to re-enter them on each visit.

10.4 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing certain features. Disabling performance or functional cookies will not prevent you from using the Platform but may result in a less personalised experience.

11. Your Data Rights

As a player whose personal data is processed by pkpkp, you hold the following rights in relation to that data. To exercise any of these rights, please contact pkpkp at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data pkpkp holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. Please note that correcting identity data may require re-submission of verification documents.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You may request that pkpkp restricts the processing of your data in certain circumstances, for example while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or on contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where pkpkp relies on legitimate interests as the lawful basis, unless pkpkp can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

pkpkp aims to respond to all data rights requests within thirty (30) days of receipt. In cases of complexity or high volume, this period may be extended by a further sixty (60) days, in which case pkpkp will notify you of the extension and the reasons for it.

12. Minors and Age Restriction

The pkpkp Platform is strictly intended for adults aged 18 years and above. pkpkp does not knowingly collect, process, or retain personal data relating to individuals under the age of 18. Age verification is conducted as part of the KYC process, and any account found to belong to a minor will be immediately closed and all data associated with that account deleted or securely retained only for the purposes of preventing future underage registration.

If you are a parent or guardian and believe that a person under 18 in your care has registered a pkpkp account, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

13. Changes to This Privacy Policy

pkpkp reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date displayed at the top of this Policy will be updated whenever a material change is made.

Where changes are material, pkpkp will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the updated Policy takes effect. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and request account closure as described in the Terms and Conditions.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pkpkp, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Response Target: Within 30 days for standard requests; complex requests within 90 days with prior notification
• Support Hours: Daily, aligned with Bangladesh Standard Time (BST, UTC+6)

pkpkp is committed to handling all privacy-related enquiries with diligence and transparency. We take our data protection obligations seriously and aim to resolve all concerns fairly and promptly.